Inside MYCAB: Support
MYCAB customers always come first.
Back in September we announced the opening of our new Customer Support Centre in Barcelona. And it’s been a busy period since then as the team has quickly established itself, taking on global support previously handled by several local offices.
And what a great job they’ve done. We’ve had a significant growth in the number of customers, bookings and airports and cities served and the team has delivered an outstanding service with fantastic feedback.
The team handle a wide range of enquiries and support for business travel agents and consultants as well as organisations and individual travellers around the world.
Leading our dedicated TMC (Travel Management Company) support is Emelie Reinman. We spoke to Emelie to find out a little more about what she does and her experiences so far.
Hej Emelie! When and why did you join MYCAB?
I joined MYCAB last year just before we opened the new office in Barcelona. I came to Barcelona from Sweden about three years ago. I joined MYCAB because it seemed to be an exciting opportunity to help shape the team and service, and be part of a growing company and fun place to work!
So what do you do?
I am team leader for the TMC support team. I’m a primary contact for Travel Consultants that want a quote, to make changes to a booking, or if they have any questions really! I’m also the lead for following up on deviations and any complaints. Luckily we don’t have too many, but if we do we have a detailed audit trail of every step in our fulfilment process so I can provide Consultants with clear and prompt response.
As part of my role I also work to constantly develop and improve our support, techniques, systems and processes. We’re lucky to have such great customers that give lots of good feedback, inspiration and ideas. For example we changed our hours to match our TMC customer hours, or updates to our booking confirmation that improved passenger support.
What is best about your job?
It’s easy to have a good day in the Barcelona office. Partly because I’m not afraid to call my coworkers my friends! I also really enjoy helping solve problems with people from different countries all day.
The most satisfaction comes when we’re faced with a problem such as several transfers for a group of VIPs in an unusual country, at short notice. When we provide the solution and I hear the relief in the customer’s voice, it is really great.
I love to travel and experience different cultures, and this role – partly because it’s in Barcelona, partly because of working with people also from different countries and cultures, really helps me do this. Outside of work in my free time I indulge my fascination with history, visiting Roman ruins, old castles and museums. I like to escape and recharge, and come back ready to go again!
Tom Rich joins MYCAB board
We are delighted to welcome Tom Rich to the MYCAB International S.A. board in a non-executive strategic advisory capacity. He brings with him more than 20 years of experience in human capital management, workforce and workspace technology.
Tom is based in the world renowned innovation hub of ‘Silicone Slopes’, Utah. He has extensive experience building startups as co-founder of three successful businesses, helping to design, build and lead significant sales and revenue growth. Tom will draw upon his former leadership roles to help MYCAB’s International expansion and specifically so in the US.
Tom is currently CRO and co-founder of Findd Inc., a disruptive facial recognition and labor time management software business.
Nigel Clarke, CEO – MYCAB International S.A. added:
‘I am delighted to be working with Tom again and to pull on his entrepreneurial skills and track record, but particularly his drive, passion and motivation of people. He will add great value in helping MYCAB with its expansion of sales partners and channels and help us drive both innovation and go-to-market’
London Keeps On Growing
As the number of MYCAB customers and our business grows, so does our team and work space. This month we have moved into a brand new larger office in London and welcomed a number of new joiners too. And the view (pictured above) isn’t too bad either!
While remaining in Portland House in Victoria, London our new office now houses both MYCAB’s international sales and marketing alongside MYCAB UK. The new space comes weeks after MYCAB also opened its new Customer Care Centre in Barcelona – situated in the heart of the city with a multi-lingual team providing phone, email and chat support to travellers and bookers, including professional travel agents and consultants.
As MYCAB grows our focus remains on delivering world-class ground transfer services for business travellers and their organisations, delivered and enabled through seamless integration with corporate managed travel partners. This includes the largest and best TMCs, Travel Agencies, OTAs and GDS booking and technology platforms in the world.
If you’d like to learn more about MYCAB in the UK, start using and booking MYCAB please do get in touch. If you or would like to enquire about roles and join the team in the UK please contact firstname.lastname@example.org.
Barcelona Customer Care Centre
We’re proud to announce the opening of MYCAB’s new Customer Centre in Barcelona, a key building block and further investment in delivering outstanding customer experience and service reliability for all our client organisations and travellers around the globe.
MYCAB’s constant aim is to provide world-class ground transfer services for business travellers and their organisations, delivered and enabled through seamless integration with corporate managed travel partners. This includes the largest and best TMCs, Travel Agencies, OTAs and GDS booking and technology platforms in the world.
We are therefore delighted to announce the opening of our brand new Customer Centre in Barcelona. Located in the centre of the city with a multi-lingual team providing phone, email and chat support to travellers and bookers, including professional travel agents and consultants.
The Barcelona hub also becomes home to our global sourcing and service provider centre of excellence, further aligning our diverse global customer demands with our highly reliable and responsive service.
If you would like to join an outstanding customer service team please contact email@example.com.
Flight Centre Partnership Launches
Flight Centre boosts ground transport offering for Corporate clients with MYCAB and Amadeus.
MYCAB is delighted to announce the launch of a new EMEA wide transfers offering and partnership with Flight Centre Travel Group and Amadeus. Starting in the UK with FCM Travel and Corporate Traveller – consultants are able to seamlessly book ground transfers via Amadeus. Traveller details and dates are automatically extracted from an existing flight booking and search fields are pre-populated in the Amadeus booking tool. The booking is fully integrated into the PNR, which allows for simplified trip servicing and easy access to a transfer booking when needed.
The integrated MYCAB and Amadeus’ solution is also fully enabled with FCM and Corporate Traveller’s powerful new SEEQA online booking tool. This means that for the first time travellers and bookers can arrange point-to-point transfers and chauffeur services at over 300 airports and cities in 75 countries using an online booking tool. Launched earlier this year, SEEQA is a bespoke solution built on of the Amadeus cytric Travel & Expense tool that allows Flight Centre Travel Group to add proprietary functionality and content.
The MYCAB offering includes real-time flight tracking and adjustment of pick-up times based on flight arrival times. All vehicles are properly licensed, registered and insured and travellers are greeted personally by smartly dressed chauffeurs on arrival. Driver and passenger can make contact via SMS prior to pick up and in transit to ensure a seamless traveller experience and support employers’ duty of care obligations. Additional dedicated phone and email support is also available to passengers and bookers.
Steve Norris, Corporate Managing Director, Flight Centre Travel Group commented: “The launch of this transfers solution will revolutionise the way we book and manage ground transport services for our corporate clients giving them a much more efficient experience. It’s also a milestone moment for us to be able to give our corporate clients the option to book global transfers quickly and easily online for the first time via SEEQA. We are delighted to partner with MYCAB as our first preferred supplier within Amadeus transfer booking tool. MYCAB offers a complete solution for our corporate business as its comprehensive functionality can be customised to the different needs of our clients.”
Nigel Clarke, CEO MYCAB International added: “It’s a delight to be working with Flight Centre’s corporate businesses as this is a great fit to the MYCAB model and capabilities in offering a world-class and seamless experience for travellers, organisations and travel management companies. MYCAB is unique in providing a global transfers offering with full accountability from booking to fulfilment, payment, billing and administration, while also being rapid to deploy and customise through Amadeus technology”.
Peter Altmann, Head of Mobility at Amadeus said, “Transfers represents a major opportunity for TMC’s and travel sellers. The fact that Flight Centre has chosen Amadeus solutions, confirms our aligned vision on how to book transportation in the future. This combined with MYCAB, who is part of our partner portfolio, means business travellers served by FCM Travel Solutions and Corporate Traveller will enjoy a seamless trip experience when booking the most relevant point-to-point transfer option together with all other trip components.”
About Flight Centre Travel Group
After starting with one leisure travel shop in the early 1980s, Flight Centre Travel Group (FCTG) has enjoyed remarkable growth to become one of the world’s largest travel groups with an annual turnover of AUD 20 billion. Headquartered in Brisbane FCGT operates some 40 brands globally, has 2800 businesses and employs over 19,000 people worldwide. Flight Centre has company-owned operations in 23 countries and a corporate travel management network, including business travel brands FCM Travel Solutions and Corporate Traveller, that spans more than 90 countries. FCTG was listed on the Australian Securities Exchange in 1995 (ASX: FLT).
Amadeus is a leading provider of advanced technology solutions for the global travel industry. Customer groups include travel providers (e.g. airlines, hotels, rail and ferry operators, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and travel management companies).The Amadeus group employs around 15,000 people worldwide and does business in more than 190 countries. The company has central sites in Spain (corporate headquarters), France (development) and Germany (operations), and offices in 70 countries around the world. The group operates a transaction-based business model. Amadeus is listed on the Spanish Stock Exchange under the symbol “AMS.MC” and is a component of the IBEX 35 index. To find out more about Amadeus visit www.amadeus.com,
About MYCAB International S.A.
MYCAB was established in Sweden 10 years ago, growing into a global ground transfers provider in 75 countries and over 300 airports and cities. MYCAB better connects travellers, enterprises and travel management companies through fully managed ground transportation services that offer consistent high quality, value and control on a global scale.
For media enquiries contact: James Raffo, MYCAB International – firstname.lastname@example.org, T: +44 7833121306
New MYCAB Website Launch
We are delighted to announce a new chapter in the online experience for MYCAB customers and partners – as we continue to evolve with a brand new MYCAB International website alongside a major update to mycabtravel.com
MYCAB’s clear growth strategy is provide world-class ground transfer services that integrate seamlessly with the managed travel industry eco-system – working with the brightest and many of the biggest TMCs, Travel Agencies and major GDS platforms.
The new www.mycabinternational.com provides a comprehensive overview of MYCAB’s products and services, features and benefits most relevant to customers and partners alongside information about the business and leadership team. The site is also is a new hub for the latest news and blog posts, as well as ways for customers and passengers to get in touch
The new website is now fully integrated with the legacy www.mycabtravel.com site, which remains as a booking hub for direct customers. In the coming months we will integrate these sites into one, with a new streamlined booking process. In addition new region specific versions will go live, such as in the Middle East, Scandinavia and North America.
MYCAB Middle East Expansion
A new office enables MYCAB to continue its rapid growth in the Middle East, across Dubai and Abu Dhabi in UAE, Qatar, Bahrain and Saudi Arabia offering corporate and leisure managed transfers and MICE services with exceptional local engagement and support.
London, UK, Feb 8, 2018 – MYCAB International S.A the global ground transfers provider to the corporate managed travel industry, have recently opened a new office to accommodate the rapid regional growth and bring together a talented local team.
Adding to the international headquarters in London, UK and other regional offices this is another step in the company’s growth strategy. MYCAB’s recent new business wins with major corporate TMCs as well as major events and tour operators in the region has accelerated the office opening. Furthermore new office openings are planned and pending in the coming months in other key regions globally.
“The decision to expand our presence in the Middle East is a key step in our growth strategy, and a natural progression in this fast growing region” said Nigel Clarke, Chief Executive of MYCAB International S.A.
Zahra Sajjad Bukhari, CEO/Director MYCAB Middle East and Asia added “MYCAB has provided high quality managed ground transportation, transfers and MICE in this region for some time, but to consolidate and grow further we will establish a hub to build deeper relationships with both local and international customers. We will further expand staffing and capabilities in this office, and urge anyone interested in joining MYCAB in the Middle East – whether in Sales, Marketing Customer Support or as Drivers and Service Providers to get in touch.”
About MYCAB International S.A.
MYCAB was established in Sweden in 2008, growing into a global ground transfers provider in 75 countries and over 300 airports and cities. MYCAB better connects travellers, enterprises and travel management companies through fully managed ground transportation services that natively integrate with TMC and GDS booking platforms, and offer consistent high quality, great value and corporate control on a global scale.
James Raffo – MYCAB International
m: +44 7833121306
MYCAB and Amadeus Partnership
MYCAB has been appointed a preferred partner for Amadeus new Transfers offering.
Amadeus, one of the world’s leading GDS in the travel market has this week launched ‘Amadeus Transfer’ a service paltform that provides pre-booked managed ground transportation services.
This will be an extension to its core services offered to both Corporate and leisure customers and takes advantage of a ground transportation market which represents 10% of all travel expenses worldwide, which amounts to circa 130 billion Euro’s.
This is the first time Amadeus has launched such a service and will make it available to its worldwide network of agents across the travel industry including; TMC’s, TA’s, OTA’s and beyond. The services will be made available in a phased approach across countries during the remainder of 2017 and throughout 2018.
The Amadeus Transfer Hub will cover more than 1000 destinations in 142 markets and relies on ground transfer partners like MYCAB Travel for delivery of the service, yet underpinned by quality standards and value for money.
The advantage of the Amadeus Transfer Hub is its automatic integration with the rest of the customers travel itinerary, meaning travel agents can deliver a superior service while earning extra commissions from providers who are eager to partner with them.
For more information contact
Nigel Clarke, CEO MYCAB Holding S.A.
Press Enquiries contact:
+ 44 7833121306
New MYCAB CEO Announced
MYCAB has appointed Mr. Nigel Clarke as the Chief Executive Officer in MYCAB HOLDING S.A. the holding company of MYCAB International Group.
Nigel is a visionary, passionate and hands-on sales and business leader with 20+ years of proven success in Hi-Tech companies driving multi-million dollar revenues through direct and channel sales, whilst building, managing and motivating teams.
Nigel is the right person to build MYCAB’s sales teams and partners throughout international travel markets and we are very pleased to announce this key strategic appointment.
Says Mr. Roger Blomquist, Chairman & Founder of MYCAB Holding S.A. Nigel added:
With my background and experience in sales, marketing and developing technology driven business models internationally, I can see a great potential in MYCAB’s travel industry focus and its belief that there’s more to the ‘travel experience’ than transport.
For Press Enquiries contact:
+ 44 7833121306