Privacy and Integrity Policy
This policy is valid for MYCABTRAVEL UK LTD and any associated Operators using the MYCAB name or systems.
Our privacy practices vary as they must amongst countries in which we operate to reflect local legal requirements. MYCAB materially complies with applicable laws in the jurisdictions in which it operates, including the Regulation (EU) 2016/679 General Data Protection Regulation (GDPR) by May 25, 2018, in its handling of personal data of persons in the European Economic Area. It is in our legitimate business interests to provide you with the Services which use the personal data provided to us for the purposes described herein.
What personal data does MYCAB collect?
In the course of providing its Services, MYCAB collects, uses, and discloses personal data. Personal data is any information that can be used to identify you or that we can link to you. You, as traveler, meeting attendee, or user of the Services, may be asked to provide certain personal data when you use our Services, such as:
Names and contact information (work and home/mobile phone, email, address);
Traveler/attendee preferences and trip/meeting details (e.g. routings, choice of service, special requests, other personal data supplied by you via your profiles, surveys, or other requests);
Payment data (corporate/personal credit cards, according to secured and approved processes as Mycab is certified as PCI provider) and bank information; such as Travel account numbers, references like cost center etc.
How does MYCAB collect personal data?
MYCAB collects personal data:
Directly from you when you access various parts of our Services, including when you communicate with us via email or other channels;
From other sources, for instance the company which you are an employee of or are otherwise traveling or attending a meeting on behalf of (“Company”), including such Company’s third parties who may send us your personal data on your or your Company’s behalf; and
From the network of websites and applications accessible through or utilized by our Services and our company, including third party suppliers (e.g. Ground transportation providers, taxi companies, payment card providers and BTA providers like Banks) and our MYCAB related companies, affiliates, subsidiaries, joint ventures, partners, subcontractors, and agents. This includes personal data we collect automatically through our websites and applications, for instance by using cookies and similar technologies.
How does MYCAB use personal data?
MYCAB uses personal data to:
Provide it’s Services and fulfill its obligations to your Company and travelers/attendees (e.g. complete and administer travel/meeting reservations, assist in managing the travel/meeting, provide reporting, provide notices about your account and the Services, inform you of updates to our websites and applications and other changes to our products or Services).
Communicate with you, for instance by email, post, and phone or via MYCAB’s websites or applications and to provide you with customer service.
Understand how our websites and applications are used and provide a customized experience as you use our Services, such as by providing interactive or personalized elements on our Services and providing you with content based on your interests.
Fulfill a request made by you or your Company (e.g. reporting, questions, or other requests about your personal data).
Send you newsletters, marketing emails, and other information or materials that may interest you, as well as showing personalized advertisements. Where required, we will obtain your consent before sending such marketing messages or showing personalized advertisements.
Carry out our obligations and enforce your, our, or other’s rights as we believe reasonably necessary (e.g. billing and collection, fraud prevention, comply with legal obligations, and respond to legal proceedings or requests from legal authorities and law enforcement or other third parties).
Who does MYCAB disclose personal data to and why?
Personal data collected is shared with or disclosed to:
MYCAB and its related companies, affiliates, subsidiaries, joint ventures, partners, subcontractors, and agents as necessary to fulfill and support the Services, including emergency bookings and assistance, ticket issuance, responding to requests, and assessing or offering promotions.
Companies MYCAB uses to support its business who provide ancillary services (e.g. fulfillment, surveys, storage, statistical analysis, technology, development, credit checks (as applicable).
Your Company for reporting, auditing, tracking and other purposes as necessary with your Company, including those of its personnel they request we send or make personal data available to.
Third party service providers to complete travel and attendee arrangements and reservations and fulfill the Services (e.g. Global Distribution Systems (GDSs); ground transportation companies and other related travel suppliers for booking/ticketing purposes; industry reporting authorities; equipment and technology vendors, including, without limitation, online booking tool providers, meeting registration software providers (including onsite and mobile event management solution providers), and audio visual companies; visa and passport providers; credit card companies and payment collection and processing companies).
Data consolidation companies may also be used by MYCAB or your Company for the purpose of creating reports and related statistics for benchmarking or other related purposes, including, without limitation, utilizing cumulative statistical data, which may incorporate data acquired from your Company for ordinary business purposes customary in our industry and the Services we provide, but without identifying, directly or indirectly, you or your Company.
MYCAB may be acquired, merge with another business, sell, or liquidate its assets, acquire, or buy other businesses or assets. In such transactions, personal data is generally one of the transferred business assets. In the event of an acquisition, sale, liquidation, or merger, your personal data and non-personal identifying information may be automatically assigned by us in our sole discretion to a third party.
Does MYCAB disclose personal data across borders?
When sharing with or disclosing personal data to other parties, including to MYCAB’s related companies, affiliates, subsidiaries, joint ventures, partners, subcontractors, and agents who provide Services and maintain facilities, your personal data may be transferred to countries with data protection laws providing a lower standard of protection for your personal data than your country.
How does MYCAB store and protect personal data?
Typically, MYCAB stores personal data on its servers managed internally and with third party storage providers.
MYCAB uses appropriate technical and organizational security measures to protect the personal data MYCAB holds on its network and systems from unauthorized access, disclosure, destruction, and alteration. We conduct periodic reviews of our data collection, storage, processing, and security measures to verify we are only collecting, storing, and processing personal data that is required for our Services and to fulfil our contractual obligations. While we make every effort to protect the integrity and security of our network and systems, we cannot guarantee, ensure, or warrant that our security measures will prevent illegal or unauthorized activity related to your personal data. When using our Services, you should be aware that no data transmission over the Internet can be guaranteed as totally secure. Although we strive to protect your personal data, we do not warrant the security of any data and information that you transmit to us over the Internet and you do so at your own risk.
How long does MYCAB keep my personal data?
MYCAB retains personal data for the period necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by applicable law. When determining how long to retain personal data, we take into account the necessity of the personal data for the provision of our Services, applicable laws and regulations, including data protection laws, and our legal obligations. We may retain records to investigate or defend against potential legal claims. When retention of the personal data is no longer necessary, the data will be deleted or aggregated for analytic purposes.
What about MYCAB applications?
MYCAB makes available its online applications (mobile and web based) for download from various application marketplaces. MYCAB collects usage information for us to improve the application and to deliver a better and more personalized experience. MYCAB may follow information on your use of our applications (e.g. anonymized statistics on the daily number of visitors, the daily requests for specific usage elements, the countries from which applications and Services are accessed).
What about links to third party websites and services?
How does MYCAB handle “do not track” requests and use “Cookies” and other similar technologies?
Does MYCAB collect the personal data of minors?
MYCAB does not knowingly collect personal data from minors. Individuals under 18 years of age should not use our Services to submit any personal data about themselves.
What are my rights with respect to my personal data?
You may choose what personal data (if any) you wish to provide to us. However, if you choose not to provide certain details, your experience with some or all of our Services may be affected.
To the extent required by applicable law, you have the right to access your personal data and confirm the processing of your personal data. Also, where applicable, you have the right to rectify inaccuracies or errors, erase, restrict the processing, object to processing, and withdraw consent to processing of your personal data, and where applicable, the right to data portability of your personal data.
MYCAB will handle such requests in the time specified by applicable law and where permitted by applicable law, may charge a reasonable administrative fee to cover the costs of responding to any such request.
How can I exercise my rights or make complaints?
Last update: May 2018